Manor Housekeeping Services

Trustworthy
Customer Service
Recommend

I was recommended Manor Housekeeping services on Facebook. I’ve just moved into a property and it needed a deep clean of the kitchen, bathroom and en suite. They squeezed us in the following day and charged £200 for a deep clean of my kitchen, bathroom and en suite. They delayed their arrival time three times as they were held up at another job. I didn’t mind waiting as I needed the clean done urgently so I could unpack my belongings. Unfortunately in my opinion the service they provided was not a deep clean. They contacted me a few hours after their first visit asking if I was still happy with the service. I had just gone to put my pots and pans away and noticed the back of a few of the bottom cupboards hadn’t been cleaned and the cupboard above the cooker looked like it was missed. The backs of the kitchen cupboard door handles were still dirty. The draws were cleaned but the dirt was pushed to the back corners. The shower door had limescale along the edge of the bottom seal, I ran my nail over it and it came away. One of the kitchen plug sockets was missed, I ran my finger over it and it was black and brown and there are a few areas of the tiling which still had brown marks on them. They offered to come back the following day to make good the areas that were missed. They arrived half an hour late but again I didn’t mind because I was urgently needing to unpack my items. They contacted me again after this second clean. Again I had gone to put my items away and saw the underside of shelves were dirty. One of the lower cupboards wasn’t touched at all. I wiped it and the kitchen roll came back black with seeds and cereals in it. The inner sides of around 80% of the cupboards were dirty. The bottoms of all the doors were dirty. The underside lip of the worktop when the doors and drawers were open was filthy. I used a kitchen spray on the underside of the handles and the grime came off. The worktops had bits on them because the drawers were done last and the crumbs from them were left on the worktops. My other half looked at the extractor hood and said it is still greasy and needs another clean.
At this point I was so disappointed and desperate to get my stuff unpacked and put away, my partner and I decided to clean the kitchen ourselves. It took us three hours to clean it to get rid of the grime and dirt.
They asked to come back to make good again but we’ve already deep cleaned everywhere and my partner said he would clean the cooker hood himself.
The majority of the job was to a suitable standard as a light clean but regarding the points above, not what I would call a deep clean which is what I paid for.