Delta Swan

I help businesses enhance their customer experience so they can make more money. From Awareness to Offboarding, I can help you gather information (e.g. surveys, interviews), understand how your customer experience impacts your business performancemake changes so you become the business your customers love and, most importantly, earn a return on your investment.

I love to engage people with the potential of their business by making change happen - whether it is a few small changes or a full-blown transformation.

Work with me to:

- Use Customer Experience tools* to better understand your customers and use that insight to focus on profitable activities

- Deliver sustainable customer-facing processes that engage your team and help them deliver customer success

- Get hands-on support or coaching

Get in touch to:
- understand how your customers feel about your organisation
- deliver business growth and cost reductions
- have a chat about CX
- become the business your customers love

*including, but not limited to - customer journey mapping, persona development, team workshops, research, tailored surveys, one-to-one and group interviews, service and product reviews, empathy mapping and CX for startups.

Products Carried: Business consultancy based in the East Midlands and operating across the UK. Customer experience improvements: learn how your customers feel about your business, plan improvements, and get them done. Value Proposition Workshops, Voice of the Customer Programmes, Customer Journey Mapping, Surveys, Interviews, Opportunity Identification, Project, Process and Change Management

Brands Carried: Michelle Spaul is a Project Management professional and change manager with strong experience in customer-facing, engineering and business change projects.

Payment Options: Invoice