Customerwise Ltd

Using Mystery Shopping (including the options of Video Mystery Shopping), we can help businesses to gain a crystal-clear understanding of how real interactions play out with real customers (when managers or owners are not watching or listening).

But we’re not “just” another Mystery Shopping company. We specialise in helping in situations where we can make the most difference, by looking closely at sales interactions and finding ways to improve processes, methods, approaches and habits.

We also help B2B and B2C clients by performing competitor research and gathering competitor intelligence. These bespoke services often incorporate a B2C or B2B mystery shopping element.

We work to help clients achieve and maintain a competitive edge.

Every client and every situation is unique and receives a unique approach. We do our best to gain an in-depth understanding of every client's business, market and priorities. Then we work with clients to look at how (sometimes seemingly small) changes might improve your results. We can tailor a staff training programme to maximise sales and customer satisfaction, and a Mystery Shopping programme to monitor implementation.