Yorkshire Building Society

I have had communications with Lucy Phillips of your collection and recovery dept regarding mortgage holiday formal notifications, for which I have lodged a formal complaint. However on a personal note I just want you to know that although I was exceptionally angry and upset initially due to the nature of the call, Lucy was absolutley fantastic, so helpful caring and patient and could not do enough to help me, she has delivered on everything she promised to provide on information I need to make a balanced decision on a mortgage redemption decision to leave this lender, and made such a difference to how I now feel about the company. She has since called me back twice with updates and is an absolute credit to your company - Thank you so much Lucy it has made such a difference to my day x